TOOT voluntary recall method for "Reflector Line super nano".


Dear valued customers,

We apologize for any inconvenience by the issue "Reflector Line super nano" voluntary recall may cause, which is announced on October 7th(*)., and appreciate your understanding and cooperation. Today, we announce you the procedure methods for this voluntarily recall are prepared, and would kindly ask you to follow below instructions [1] to [4].

(*) "Reflector Line super nano" voluntary recall announcement in English and Chinese (Simplified and Traditional)
https://www.toot.jp/user_data/mail/notice202010/notice202010_en.php

[1] THE PROCEDURE AND METHOD FOR COMPENSATION;
Please select one option from three listed below. And reply us with the Option Number which you select including required information to proceed. *Please read details section for each option before you select.

Option1: Granting 5,000 reward points.
This option is to whom wants us to grant 5,000 reward point (equivalent to JPY5,000), per purchased "Reflector Line super nano" 1 piece. These reward points are able to be used for shopping on TOOT official website.

Details:
- If you are not a registered member on TOOT official website, you also will be able to use these points by becoming the member on our site.
- For the already registered members, by selecting this Option 1 and reply us, these reward points will be added to your account and will be able to use from the next shopping on our site.
Note: If you had also settled the payment of shipping fee for the parcel of your order of "Reflector Line super nano," also the points equivalent to its proper shipping fee will be granted together.

Option 2: Exchange to other product(s).
This option is to whom wants to exchange to other products (*listed on below URL) available on TOOT official website, which is equivalent in the price of "Reflector Line super nano."

Details:
If you select this option, please reply us with this option number and information of the product and shipping address.
1) Name of the Product:
2) Product Number (i.e. BC01Z234):
3) Color:
4) Size:
5) Shipping address: "Same to the last shipping" or "Change to the address below;"
*If its shipping address needs to be changed, please write the address in FULL including the room number, name of the building, phone number of the recipient, postal code, etc. And please be sure to write with single byte ENGLISH CHARACTERS and NUMBERS (no other language characters are available).

*The list of products to exchange to:
https://www.toot.jp/user_data/mail/exchangeproducts202010/exchangeproducts202010_en.php

Note:
- Please select the product still available in stock.
- On each product detail page linked in the list on above URL page, please DO NOT move to the order page or move products to the cart, but please pick up information of product(s) to fill above 1) to 4).
- Please select the product(s) of the same quantity in total to the "Reflector Line super nano" you have purchased on TOOT official website.

Option 3: Refund the amount of "Reflector Line super nano."
This option is for whom requests us to refund the purchased price of “Reflector Line super nano” on TOOT official website.

Details:
- We reimburse the amount equivalent to the settled price of “Reflector Line super nano” which you have purchased.
- If you had also settled the payment of shipping fee for the parcel of your order of "Reflector Line super nano," its shipping fee is also be refunded.
- We reimburse to the same account of the payment process which settled at the order placed for the purchase of “Reflector Line super nano.”
- Bank transfer is not available.
- The terms of refund period to your account depends on the payment you had used for the settlement of the order. For further information on due date, we kindly ask you to contact the customer service at the credit card company and/or the payment company.

[2] HOW TO REPLY US YOUR SELECTION:
Please reply this mail clearly stating the number of the option you select; one choice from above three, i.e. "Option 1"/"Option 2"/ "Option 3". And please make sure NOT TO CHANGE THE SUBJECT of the mail.

[3] ABOUT THIS VOLUNTARY RECALL:
For the customers who have purchased "Reflector Line super nano" on TOOT official website, RETURNING PRODUCT IS NOT NECESSARY AT THE CURRENT MOMENT.
Though the causalities and details of this unusual odor are still in the process of investigation, but because those each single piece of product, we regard as, is selected by each one of you valued customers at precious opportunities as is the product itself, so we are doing our best from every angle to find out the solution for clearing away this unusual odor. So if you please, it is greatly appreciated if you keep the product paying attention not to let the other clothes or underwear have this odor, for instance, by storing "Reflector Line super nano" in a sealed plastic bag or a sealed container until the day the solution may be figured out.

[4] FOR MORE INQUIRIES:
Please also reply to this email with your inquiry. We are still working under the status of covid-19 situation, so reply from us and/or operation for your selected option procedure may take longer time than expected. Your generous understanding is highly appreciated.

Sincerest regards, TOOT LTD.


感谢您平日对本公司产品的爱顾与支持。

此次,本公司产品「Reflector Line super nano」(产品型号:SN39J371)之产品本身会产生异味乙事,造成各位顾客的忧心与困扰,感到十分抱歉。 本公司10月7日以电子邮件事先告知自主回收(*),回收的后续处理方式在此通知您,请您详读本篇讯息。
*参考:「Reflector Line super nano」自主回收之通知
English and Chinese (Simplified and Traditional)
https://www.toot.jp/user_data/mail/notice202010/notice202010_en.php

◆后续处理方式
下列三种方式,请择一并以E-mail回覆告知。
【方式1】可在日本TOOT官方网站使用的5000会员积分点数(相当5000日圆)
说明:
未注册本公司官网会员者,可注册后使用。
已注册会员的顾客们,积分点数将会加至您的会员帐号。
※「Reflector Line super nano」购买时有自付运费顾客们,运费也将会换算成积分点数500点数加至帐号。
【方式2】可于日本TOOT官方网站选择相同价格产品替换
说明:
请点选下面的网址,选择您希望的产品并回信至本公司。
请于回覆本公司时,在信件内容内填写该产品资讯。
1) 产品名称:
2) 产品型号:
3) 颜色:
4) 尺寸:
5) 配送住址:变更或是无变更
「如有变更」请填写邮递区号,住址(建筑物名称及房间号码),电话号码,领取人姓名。 (海外顾客请填写英文)
<可替换产品网址>
English and Chinese (Simplified and Traditional)
https://www.toot.jp/user_data/mail/exchangeproducts202010/exchangeproducts202010_en.php ※勿前往至产品结帐购物页面,请将该产品依上述1)至4)填写回覆。
※请选择您购买「Reflector Line super nano」之件数数量。
【方式3】退款
说明:
依照购买时的结帐方式退款。
・购买「Reflector Line super nano」时自付运费的顾客其运费也为退款对象。
・以线上刷卡结帐,将会退款至您使用的信用卡。
・以第三方支付结帐,将会透过第三方支付退款。
・仅限日本国内:到货付款的顾客,退款将会退至您指定的银行帐户。造成您的不便感到抱歉。请填写回覆下面银行资讯。
-银行名称
-分行名称
-帐户种类
-帐号
※信用卡及第三方支付的退款日,因各系统或发卡银行处理日不同。详细退款日请向各系统或发卡银行之客服中心查询。
※以信用卡及第三方支付结帐,请恕本公司无法接受改以银行汇款方式退款。

◆回信时注意事项
请以原信回覆勿变更信件名称。请选择处理方式的「方式1」,「方式2」,「方式3」其一,并将该方式的必要事项填写后回覆。

◆关于产品回收
上述处理方式外,于TOOT日本官方网站购买的顾客可不退还该产品。目前产品异臭的原因等仍详细调查中。因为是为您特别选购的产品,目前本公司也在寻找是否有除去其异臭的方法。如您不介意的话请多多留意或是移至单独存放以不让异臭影响其他贵重衣物,暂时保管。

◆关于此案任何询问
如有任何问题请以此信回覆,并在回信时勿变更此信标题。

株式会社TOOT(TOOT LTD.)


感謝您平日對本公司產品的愛顧與支持。

此次,本公司產品「Reflector Line super nano」(產品型號:SN39J371)之產品本身會產生異味乙事,造成各位顧客的憂心與困擾,感到十分抱歉。 本公司10月7日以電子郵件事先告知自主回收(*),回收的後續處理方式在此通知您,請您詳讀本篇訊息。 *參考:「Reflector Line super nano」自主回收之通知
English and Chinese (Simplified and Traditional)
https://www.toot.jp/user_data/mail/notice202010/notice202010_en.php

◆後續處理方式
下列三種方式,請擇一並以E-mail回覆告知。
【方式1】可在日本TOOT官方網站使用的5000會員積分點數(相當5000日圓)
說明:
未註冊本公司官網會員者,可註冊後使用。
已註冊會員的顧客們,積分點數將會加至您的會員帳號。
※「Reflector Line super nano」購買時有自付運費顧客們,運費也將會換算成積分點數500點數加至帳號。
【方式2】可於日本TOOT官方網站選擇相同價格產品替換
說明:
請點選下面的網址,選擇您希望的產品並回信至本公司。
請於回覆本公司時,在信件內容內填寫該產品資訊。
1) 產品名稱:
2) 產品型號:
3) 顏色:
4) 尺寸:
5) 配送住址:變更或是無變更
「如有變更」請填寫郵遞區號,住址(建築物名稱及房間號碼),電話號碼,領取人姓名。(海外顧客請填寫英文)
<可替換產品網址>
English and Chinese (Simplified and Traditional)
https://www.toot.jp/user_data/mail/exchangeproducts202010/exchangeproducts202010_en.php
※勿前往至產品結帳購物頁面,請將該產品依上述1)至4)填寫回覆。
※請選擇您購買「Reflector Line super nano」之件數數量。
【方式3】退款
說明:
依照購買時的結帳方式退款。
・購買「Reflector Line super nano」時自付運費的顧客其運費也為退款對象。
・以線上刷卡結帳,將會退款至您使用的信用卡。
・以第三方支付結帳,將會透過第三方支付退款。
・僅限日本國內:到貨付款的顧客,退款將會退至您指定的銀行帳戶。造成您的不便感到抱歉。請填寫回覆下面銀行資訊。
-銀行名稱
-分行名稱
-帳戶種類
-帳號
※信用卡及第三方支付的退款日,因各系統或發卡銀行處理日不同。詳細退款日請向各系統或發卡銀行之客服中心查詢。
※以信用卡及第三方支付結帳,請恕本公司無法接受改以銀行匯款方式退款。

◆回信時注意事項
請以原信回覆勿變更信件名稱。請選擇處理方式的「方式1」,「方式2」,「方式3」其一,並將該方式的必要事項填寫後回覆。

◆關於產品回收
上述處理方式外,於TOOT日本官方網站購買的顧客可不退還該產品。目前產品異臭的原因等仍詳細調查中。因爲是為您特別選購的產品,目前本公司也在尋找是否有除去其異臭的方法。如您不介意的話請多多留意或是移至單獨存放以不讓異臭影響其他貴重衣物,暫時保管。

◆關於此案任何詢問
如有任何問題請以此信回覆,並在回信時勿變更此信標題。

株式會社TOOT(TOOT LTD.)

COPYRIGHT (C) 2020 TOOT LTD.